Starbucks has released a statement regarding an incident where an employee is said to have printed “monkey” on a customer’s cup instead of their name. It allegedly occurred on November 19 in Maryland.
Monique Pugh, a lady from Annapolis, stated that she was the only person of color in the line at the time the alleged event occurred.
She added that the general manager of the store had supposedly contacted her again to apologize and offer a free lunch and drink, which she had rejected.
Starbucks Issues Statement on ‘Monkey Being Printed as The Name’
Starbucks acknowledged knowledge of the event to Fox 5. The whole statement is provided below.
“We want everyone in our stores, both those run by our licensees and those run by Starbucks, to treat one another with respect and dignity. We don’t put up with conduct that’s rude or makes a consumer feel unwelcome.
We are working closely with the leadership team of Impeccable Brands as they swiftly undertake the inquiry with their employee(s) and take any appropriate action as a result. “We are aware of the event that occurred at a store run by our licensee Impeccable Brands in Annapolis, MD.
Store Claims Label on The Drink Was ‘Made in Error’
According to reports, the incident happened at a location operated by Impeccable Brands, and the owner of that particular business said in a different statement that the “label was made in error.”
“We are aware of the regrettable situation that occurred in our store in Annapolis, Maryland,” the statement begins. We have expressed our sincere apologies to the customer for this unpleasant interaction and have suspended the employee engaged in this event pending further investigation.
“Based on our preliminary examination, we think the label was created inadvertently. However, we are actively striving to ensure that this does not occur again because it is not the warm and welcoming experience we want to provide for our clients.
The Customer Receives an Apology
A copy of the reportedly sent by an Impeccable Brands spokesman to the customer letter has been provided to 7News.
The company has expressed regret to Monique and pledged to provide staff members with more training to prevent similar situations in the future.
“The word printed on the label of your drink cannot ever be printed on any label in my store going forward,” it read. “I have worked with Starbucks to ensure that. With these measures in place, I am confident that we will improve and provide all of our clients with the friendly service they deserve and have come to expect from us.