Amazon Prime Video Login: How to Fix Amazon Prime Video when It’s Not Working?

amazon prime video login

You’ve reclined to watch the newest show on Amazon Prime, but the service has abruptly halted. You are now staring at a blank screen because the show has already ended.

Next, what do you do? You might be able to fix Amazon Prime Video yourself in some circumstances, though. When Amazon Prime Video stops working, we’ll try to assist you in fixing it in this article.

Is Your Amazon Prime Video Account Active?

amazon prime video login

The first thing to look at if Amazon Prime isn’t working is the status of your account. Most likely, you are aware that Amazon Prime Video isn’t entirely free. Either the annual Amazon Prime subscription or the monthly subscription for just videos will give you access to it.

Go to Amazon’s Your Account page, then your Prime Video Settings page, to see if your account is active. Here, you can control other features of your Prime Video subscription.

Does Your Device Meet the Minimum Requirements?

The minimal requirements for your device must then be verified. The specifications for set-top boxes and smart TVs won’t change.

This indicates that it ought to function if the device has the Amazon Prime Video app. If not, you should get in touch with the manufacturer after looking through the other troubleshooting steps on this page.

Make sure your operating system satisfies the following minimum standards for desktop computers:

  • Windows 7 and later
  • Apple Mac OS 10.7 or later
  • support for Linux/UNIX operating systems

Your internet connection should, however, be at the very least:

  • For Standard Definition (SD) video, 900 Kbits/sec.
  • For High Definition (HD) videos, 3.5 Mbits/sec.

Your web browser of choice is also crucial. You’ll have to watch videos in the browser if your OS doesn’t include a specific Amazon Prime Video app. What should your web browser be?

  • Using Chrome (version 59 or newer)
  • Google Chrome (version 53 or newer)
  • Internet Explorer by Microsoft (version 11 or newer)
  • Windows 10’s Microsoft Edge
  • iOS Safari (version 10 or newer on macOS 10.12.1 or newer)
  • Opera (version 37 or newer)
  • Try these Amazon Prime Video tips and methods if Amazon Prime Video complies with the requirements.

Is It a Silverlight Issue with Microsoft?

amazon prime video login

Amazon Prime Video may not operate, even if your network is fast enough and your operating system and browser are appropriate. Microsoft Silverlight is used to play videos on outdated PCs whose browsers don’t support HTML5.

Occasionally, this media plugin may experience issues playing streamed video files. Right-click on the video window in your browser while it’s open and choose Silverlight to correct this. Click Enable application storage after choosing Application Storage here.

Find “” in the Website column, click on it, and then press Delete. Silverlight generally won’t be a problem because it’s an outdated technology.

Managing Amazon Prime Video issues on mobile

Do you have Amazon Prime Video installed on your phone? There are specific apps for Android and iOS, and tablet devices come with Prime Video already installed (and Fire TV).

No matter which option you choose, the apps will always be up to date. In most cases, this will prevent issues and errors, but you might need to intervene yourself.

How to Fix Apple iOs for Amazon Prime Video?

Is Your amazon prime video loginPrime Video Account Active?

You can delete the app from your iPhone or iPad to resolve any Amazon Prime Video issues that are unrelated to your network.

Locate and hold the Prime Video icon. Tap Remove the app and then select Delete app. Finally, select Delete to remove the application. Then look up Prime Video on the App Store and reinstall it.

On Android, How To Fix Amazon Prime Video

Do you use Android to access Amazon Prime Video? If the app is giving you trouble, you have two options.

Go to Settings > Apps and notifications > Prime Video from the Home screen. Then select Storage > Clear Data and click OK to confirm. Try the video again.

If none of this helps, try reinstalling the application. Uninstall Prime Video via Settings > Application Manager. Reinstall the app after restarting your phone.

You should discover that your issues with Amazon Prime Video are resolved once this is all resolved. You’ll at least be aware that the issue isn’t with your mobile app.

Fix Amazon Prime Video on Your TV or Set-Top Box

It’s simple enough to reinstall a smartphone app, but what if the software is on your TV or set-top box? Even though things are a little different, you should restart the TV whenever playback is problematic or error warnings emerge.

Restarting a device means turning it off and on again as opposed to simply putting it in standby mode. To do this, locate the TV’s power button on the back of the device. It’s important to remove it from the main supply as well.

By erasing the data cache, Amazon Prime Video apps for TVs and set-top boxes can be reset. The platform will determine how you accomplish this, but you should have the choice to visit the app settings. For assistance with this, look through the menu or consult the user handbook.

Eventually, you ought to come across alternatives for clearing cache and data. Use these to convince the app to function. Keep in mind that after the program restarts, you’ll probably need to sign in once again.

How to Fix Amazon Prime Video Server Issues?

There may occasionally be troubles with Amazon Prime Video due to general server issues.

Normally, these don’t last long, but one of these can ruin your plans to binge-watch that evening. To check if your Amazon Prime Video problem is caused by Amazon servers, you can attempt the following:

If Amazon Prime Video is unavailable on that device as well, the problem is likely on Amazon’s end. Log in to Amazon Prime Video on a separate device.

Checking Amazon Prime Video Error Codes

Checking Amazon Prime Video Error Codes

In other cases, errors with Amazon’s streaming video will be indicated with error codes. Let’s examine a few of the most typical.

Error: Insufficient Bandwidth on Amazon Prime Video

The minimum network speed required for Amazon Prime Video is 900 Kbits/sec, as was already mentioned. A standard definition (SD) video, which is typically sufficient for smaller televisions, will be sent in this manner.

You shouldn’t be surprised to find that Amazon Prime Video streaming might have difficulties due to network issues. Although you can change a video’s quality settings (see the Settings tab), there may be additional problems.

The “Insufficient Bandwidth” error is a frequent issue. If Amazon deems your connection to have low bandwidth, this will show up. In this case, look into other streaming platforms like Netflix or YouTube.

Spend some time restarting your router if you notice that they are effective. Restart the device you’re using to watch Amazon Prime Video once you’re finished (whether TV, mobile device, PC, or whatever).

How to Fix Amazon Prime Video Error Code 1060

Error Code 1060 frequently comes with the “Wait” circle and the options “Retry” and “Wait” in front of it. Since low bandwidth is typically the culprit, make sure your device is connected to your router.

Both neighboring homes on shared connections and other devices on your network may be utilizing the bandwidth.

How to Fix Amazon Prime Video Error Code 9074

We can only surmise what this code might represent because Amazon hasn’t provided any information about it. Try restarting your device and cleaning the cache as basic troubleshooting steps if you run into this issue. Restarting the router is something else to think about.

How to Fix a CDN Error on Amazon Prime Video Apps

This error, which is typically seen on the Fire Stick and Fire TV, is caused by difficulties connecting to Amazon’s streaming servers.

Use the remote to restart the device to fix it. To force the device to restart, just briefly hold down the Select and Play buttons. If the issue remains, you should restart your router as well.

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