Is Instagram Not Working? Learn Why and How to Fix It!

While Instagram is one of the most widely used social networking sites, when it’s not functioning properly, it can be really annoying.

Even though Instagram’s servers are usually dependable, we nonetheless compiled a list of troubleshooting steps in case you ever experience an outage. If you’re having issues with Instagram, try following the steps in this troubleshooting guide.

Verify whether Instagram is currently experiencing technical difficulties.

It’s possible that you’re not the only one whose Instagram is malfunctioning. Seeing if Instagram is experiencing a global outage is a top priority. Using Down Detector, a website that monitors all types of services and tells you if they are down or not, you may double-check if Instagram is down.

When Instagram is down, you may check Down Detector to see if the service is down for everyone else. To see whether there are any outages in your area, you may use their Live Outage Map.

View the latest changes

In most cases, using an older software version isn’t a problem, but it might cause issues in rare cases, such as when major updates are implemented. You may check for Instagram updates in the Google Play Store. Try again after upgrading to the newest version.

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Reasons Why Your Direct Messages On Instagram Aren’t Receiving Any

  •  Verify Your Current Online Status

Despite its seeming naivete, this is really a quite regular blunder. Instagram direct messages only function while the app is online. Disjointed network service may be to blame if you send messages but don’t receive confirmation that they were sent.

Using other features of Instagram will immediately tell you if your app can connect to the internet. Instagram will display a “No Internet Connection” error if it detects that you are unable to connect to the internet.

To make sure the app and its features operate as intended, turn on Wi-Fi or Mobile Data at this point. The problem with direct messages on Instagram should now be resolved.

  • Verify Instagram Downtime

Concerning accessibility, Instagram’s servers might be offline at any given time. This may be the result of a technical issue, high server traffic, or a complete system failure. Thankfully, it’s simple to see if Instagram is down for you specifically or everyone.

Check Instagram Down Detector to see if there are any reported issues. If people have reported an issue, the outage graph on the Down Detector website will show a surge.

In the event that Instagram’s servers have problems, all you can do is wait. It’s fortunate that social media behemoths like Instagram’s parent company, Meta, are quick to resolve server difficulties so that its users have minimal disruption.

After Instagram’s servers are back up and running, you can try the Direct Message function again.

  • Third, Instagram needs an update.

We’ve already indicated that the DMs could be acting up since you’re using an outdated version of Instagram. If a user disables automatic updates and refuses to update the software manually, this may be the situation. The same holds true if you’re testing out a prerelease version of the program.

Instagram may cease functioning beyond a particular version, and versions even a little bit older than that may be dangerous for your phone. In addition to the potential for defects, there may also be security updates that you lack.

Those are just a few of the many reasons why you should upgrade to the newest version of Instagram right away. To accomplish this, just update the app in the Google Play Store or the Apple App Store, depending on your device. Or, you may use the links above to get the most recent versions of Instagram for Android and iOS.

  •  Sign out and then back in

When Instagram’s direct messages stopped functioning, several people tried this. Next, log out of Instagram and back into the app. However, you need to force quit the program (by dragging it out of the multitasking tray) and restart it before you can sign in again.

In this short tutorial, we’ll teach you how to log out of iOS; the process is the same on Android. Instagram logout instructions are as follows: To begin, launch Instagram and choose the profile symbol (three horizontal lines) in the app’s bottom right corner.

Secondly, select Settings from the menu that appears after you select the hamburger menu in the upper right. Navigation and preferences hamburger Dm on Instagram not functioning 3. Log out by going to the very bottom of the Settings page (username).

And that’s the end of it! You need only log out and reenter your credentials once you’ve closed the app. When you’re finished, your Instagram direct messages should function normally again.

Instagram dm not functioning after logging out 5. Clear Instagram Cache Like other applications, Instagram stores certain data about your app activity in the form of a cache on your smartphone.

It includes things like your app preferences and media cache, and it’s stored in your phone’s internal memory. The Instagram cache, like the caches of other apps, might get damaged if an issue occurs. Instagram direct messages may malfunction if this occurs.

Instagram will have cached some data on the device regardless of how long or short you’ve been using the app. The Instagram cache-clearing process has been simplified for both Android and iOS users. Please refer to the instructions below, which vary per device:

  • Instagram Cache Cleaning for Android 1. The “Apps” area may be found by opening the Settings app.

Troubleshooting Instagram’s Direct Messages in the Settings and Applications Menu 2. Select “App Management” and then “Instagram” to locate the app.

Remember that your Android skin may have a little impact on the path you take to get to the app list under settings. As of this tutorial’s writing, the OnePlus 10R is running OxygenOS 13.

  • Instagram app administration and version 3. Choose “Storage use” from the “App details” menu.

Use of Instagram Storage 4. Tap “Clear data” and “Clear cache” to remove any Instagram-related information from your smartphone. There might be a confirmation process that requires you to click through a series of pop-up windows.

  • Clearing Instagram’s cache and history fixed my dm problem.

That’s it, you’re finished. The exact sequence of events may change somewhat depending on your Android version and skin, but will otherwise be consistent. Once you’ve deleted all of Instagram’s temporary files, direct messages should begin to appear.

Unfortunately, there is no method to remove the Instagram app’s cache on iOS. You’ll need to uninstall the program itself to clear your smartphone of any trace of it. To do so, go as described below:

To begin, launch the Settings menu and head to the “General” tab. Select “iPhone Storage” next. Storing Everything and Your iPhone 2. Scroll down to Instagram, or use the search bar at the top right of your screen.

Instagram direct message app not functioning 4. Choose Instagram to get a full description of the app. The next step is to select “Delete App,” and then press the subsequent confirmation notification.

  • Purge your Instagram dm app

Your iPhone no longer has Instagram installed. It’s safe to re-download the app and resume your session. The problem with Instagram Direct Messages should now be fixed, so you can get back to correspond with your friends and followers.

  • Remove the App and reinstall it.

If deleting Instagram’s temporary files didn’t fix the issue, installing it again from scratch would. This will destroy the application and any potentially damaged data, in addition to clearing any residual cache. The program is easy to uninstall, and it can be reinstalled via the iOS App Store or the Google Play Store on Android.

  • Fixing Broken Instagram Direct Messages: 8 Steps

In the aforementioned procedure, we walk you through the laborious steps necessary to uninstall the program from iOS. Here, let me walk you through the easy steps. Hold the Instagram app’s icon on Android or iOS and choose “Uninstall” from the menu that opens.

You may then reinstall the software and continue using it normally. Users who are experiencing problems with Instagram Direct Messages could find this useful.

  • Take Advantage of the Instagram Website, Number Seven

Even if sending and receiving Instagram messages on a computer won’t be the same, it’s better than nothing. Without an outage or mistake, the official Instagram client can still occasionally be problematic. To get around this issue, you can utilize Instagram Web on your computer.

Using the Instagram web app is another option for sharing and viewing user-generated content.

  • Problems with my Instagram account’s dm login

Using Instagram on a personal computer is convenient because it doesn’t necessitate any additional software to be downloaded or installed. If you want to use Instagram, all you have to do is visit their website and enter your login information.

The Instagram direct message web client makes it simple to send and receive messages.

  • Contact Instagram’s Help Desk, Number 8

To get Instagram direct messages up and running, just follow the aforementioned instructions. However, this is the best option if the aforementioned solutions haven’t helped. Though it’s a last resort, contacting Instagram help should yield the answer you need to restore DM functionality.

If that’s the route you choose to take, Instagram has made it simple to get in touch with their help desk.

  • DM not sending on Instagram? Let Instagram know!

Shake your phone when on the DM screen to switch to the Error Reporting screen. To describe the issue, click the “Report a problem” button and continue through the on-screen prompts.

Instagram will automatically include screenshots of the problem, so you won’t have to bother about attaching any media. However, if you’d want to try fixing the issue yourself before sending in a report, Instagram’s support pages are a good place to start (see).